Faq Help Center
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Warranty Program
We supply a wide range of high-quality catering and restaurant equipment, including cooking appliances, refrigeration units, preparation tools, servingware, and cleaning systems designed for professional kitchens.
Yes. Our products are suitable for restaurants, cafes, hotels, bakeries, bars, and catering companies. We help you select the right equipment to match your operation’s specific needs.
Absolutely. We manage both standard and bulk orders and can coordinate directly with manufacturers to provide custom configurations or volume discounts for large-scale projects
We offer reliable delivery and installation services through trusted partners to ensure all equipment arrives safely and is properly set up for immediate use.
Yes. All our products include official manufacturer warranties covering parts and repairs within the specified period. Warranty terms vary by brand and item.
Our support team is available to assist you with troubleshooting, maintenance scheduling, and warranty claims. We provide fast, expert service to keep your business running smoothly.
You can contact us directly through our website’s “Send a Message” section or email our sales team. We will respond promptly with a personalized quote and payment instructions suited to your needs.
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Returns & Exchanges
We accept returns of unused, unopened products in their original packaging within 30 days of purchase. Items must be in resalable condition to qualify for a refund or exchange.
Please contact our customer service team first to obtain a Return Authorization (RA) number. Returns without an RA will not be accepted.
Yes, a restocking fee of 20-25% applies to most returns to cover handling and processing costs.
No. Custom-manufactured, made-to-order, or specially sourced products are non-returnable due to their unique specifications.
Defective or damaged items must be reported within 5 business days of delivery. We will guide you through the warranty claim or replacement process.
No. Used items cannot be returned but may be eligible for warranty service depending on the manufacturer’s terms.
Return shipping costs are generally the customer’s responsibility unless the return is due to our error or a defective product.
Refunds are processed within approximately 10 to 14 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method used during purchase.
Yes. Exchanges are possible with prior authorization. The item to be exchanged must meet the same return conditions (unused, unopened).
Unauthorized returns will be refused and shipped back to you at your expense with no refund issued.
You must provide the original invoice or proof of purchase and include all accessories, components, and packaging with the return.
Shipping & recent orders
We provide worldwide shipping to both commercial and residential addresses. Please note that remote or military destinations may require special delivery coordination.
Typical delivery times range from 3 to 7 business days depending on stock availability, shipping method, and your location. Expedited shipping options are available.
Yes, once your order ships, you will receive tracking information via email to monitor your shipment’s progress.
Contact our customer service immediately. We will coordinate with the carrier to resolve the issue and keep you informed.
Changes or cancellations are possible only before the order is processed for shipment. Please contact us as soon as possible to request changes.
Shipping costs vary depending on size, weight, and destination. Free shipping may be available on select items or promotions—please check product details at checkout.
